Privacy Policy

Last updated October 4, 2026

What we collect

• Profile information you provide (name, email, phone) when buying a pass or holding an organizer account.
• Order, payment, and pass details — what you bought, payment status, and delivery preferences. We do not store your full card or bank account number; payment gateways handle that directly.
• Device and session information used to keep your order or account secure (such as a device identifier for scanner and mobile app installs).
• Entry records — when a pass is scanned at a gate, so organizers can operate their event and you can see your own attendance history.

How we use it

To process orders and payments, issue and verify passes, deliver passes and notifications by email or WhatsApp, prevent fraud and abuse, and provide organizers with the information they need to run their events.

Who we share it with

Payment processors (Stripe, Razorpay, Cashfree, or PhonePe) to complete transactions; storage providers to hold generated documents like your pass PDF; and the organizer of an event you have a pass or order for, so they can operate that event. We do not sell personal data.

Your data, your control

You can request an export of your data or request account deletion. Deletion requests go through a short review period before anything is removed, since some records (payment, tax, and fraud-prevention data) may need to be retained for legal reasons even after a deletion request.

Security

Passes use signed, tamper-resistant QR credentials. Sensitive identifiers are stored using one-way hashing rather than in plain text, and access to your data is restricted by role and by organization.

Contact

Questions about this policy or your data? Contact us.