Frequently asked questions

Do I need to create an account to buy a pass?

No. Open the event's booking page, verify your email with a one-time code, and pay — no account or app install required.

How do I receive my pass after buying?

You get a QR pass you can download as a PDF or have emailed to you. Bring it (on your phone or printed) to the event for scanning at entry.

What payment methods are supported?

Stripe, Razorpay, Cashfree, or PhonePe, depending on the organizer's deployment and country. All payments are processed securely by the gateway — Eventora never sees your card or bank details.

Can I get a refund?

Refunds and cancellations are decided by each event's organizer, since they run the event. See our Refund & Cancellation policy for how to request one.

I lost my order or pass — how do I recover it?

Open My bookings, enter the email you booked with and the 6-digit code we send you — you'll see every pass (QR and PDF), order, payment and invoice. No account or password needed.

Is there a mobile app?

A customer app for Android and iOS is coming soon. Buying and managing passes through the web works today and needs no install.

I run events — how do I get an organizer account?

Organizer accounts are set up by our team. Send a “Host your event” request — once approved you'll receive an email invitation to set your password. Already invited? Use the link in that email.